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How To Use Social Media Platforms To Discover COVID-19 Sources In India

From chatbots to superior search options, listed below are some methods in which you’ll be able to successfully use social media platforms to seek out COVID-19 assets in India.

The second wave of COVID-19 has hit India arduous, bringing the nation’s healthcare system to its knees.

Day by day instances began to surge quickly from mid-March, and have proven no indicators of abating. On Could 7, day by day COVID-19 instances in India reached a document excessive of over 414,000. Worse, hospitals throughout Indians states have proceed to expire of provides, leading to a extreme scarcity of medical oxygen, hospital beds, and medicines to deal with sufferers.

Amid this disaster, social media has been flooded with requests for sufferers in want of assets. From engineers, attorneys, and NGO employees, to docs, and influencers, folks from all walks of lives have mobilized on-line to assist these in want.

“I really feel choked with feelings,” Rajni Gill instructed The New York Occasions. Gill, who had COVID-19, was almost unconscious in a hospital when her sister posted a plea for plasma on social media. Her request was rapidly amplified and Gill was in a position to get plasma in time, all because of the nice samaritans on social media.

“Popping out of such a deadly time, I understand I’ve been helped selflessly by full strangers,” Gill added.

Nonetheless, with a barrage of data being shared on social media, discovering the proper useful resource might be daunting, particularly when it’s time-sensitive. Nonetheless, from chatbots to volunteer teams, there have been a number of makes an attempt throughout platforms to streamline verified info.

Listed below are some methods in which you’ll be able to successfully use social media platforms to seek out COVID-19 assets.

Discovering COVID-19 assets on social media platforms


Twitter has emerged as one of the vital useful social media areas for customers to seek out COVID-19 assets. On daily basis, scores of customers submit SOS calls, amplify requests, or join these in want with those that will help, through the social media platform.

Customers can entry the platform’s devoted COVID-19 hub by the Discover tab. Beneath this tab, a COVID-19 SOS web page reveals real-time leads for hospital beds, oxygen, medicines, and extra. It additionally options SOS calls by these looking for assist. The COVID-19 hub is usually up to date with the newest information and different COVID-19 associated info.

Twitter additionally lately up to date its superior search options to boost search features for COVID-9 assets on its platform. The updates assist customers filter tweets in accordance with the assets they’re trying to find.

“All throughout the nation, persons are utilizing Twitter to seek out the newest info and entry to assets proper now,” Twitter India tweeted. “As this folks’s motion unfolds, we needed to remind you of among the options that might assist you discover what you’re on the lookout for sooner #Covid19IndiaHelp.”

Learn how to seek for leads on Twitter

When trying to find leads on Twitter, customers ought to ensure that to make use of related hashtags corresponding to #Covid19IndiaHelp, #COVIDIndiaSOS, and #COVIDEmergencyIndia. They’ll additionally profit from tagging accounts of Twitter customers with a big following, and who’re usually sharing leads. Their retweets will help amplify requests to a bigger viewers.

In the meantime, if you would like the newest tweets to indicate up on the highest of your timeline, faucet the glint button on the highest proper of your house timeline.

Right here’s step-by-step information to utilizing Twitter’s search function for COVID-19 leads:

  • Log in to and make a easy search on the web site’s high proper nook. When Twitter reveals the outcomes, a “Search Filters” tab reveals up on the highest proper. Beneath this tab, you possibly can click on the “Close to You” possibility if you wish to discover tweets nearer to your present location.
  • Click on on the Superior Search choice to entry the superior search function. Alternately, you possibly can click on “Extra” subsequent to the search bar, after which click on “Superior Search”. You may as well entry it straight right here.
  • As soon as you’re on the superior search menu, use filters corresponding to all of those phrases, this actual phrase, and any/none of those phrases to seek out precisely what you’re on the lookout for. You may as well specify which accounts you need the data from.
  • Furthermore, underneath the engagement tab, you possibly can seek for tweets primarily based on their engagement, such because the minimal replies, likes, or retweets it has obtained.
  • Lastly, underneath the dates tab, you possibly can specify dates in order that solely tweets from particular dates present up.

Moreover, there are aggregator instruments that collate outcomes from Twitter in real-time. This instrument, for example, can slim your search primarily based on particulars such because the identify of town, or the useful resource you’re on the lookout for. You may as well use the instrument to seek out tweets close to you, verified tweets, and extra.

WhatsApp is a recently-launched citizen-driven neighborhood initiative. It has arrange an AI-based WhatsApp bot – IntroBot – to facilitate entry to verified important COVID-19 assets throughout India.

Whereas info concerning beds, oxy­gen cylin­ders, plas­ma, ambulances, and different important COVID-19 assets have flooded social media, it’s usually unverified or not available. solves this by consolidating sources of data, verifying it, and up­load­ing it right into a cen­tralized information­base.

The service is free to make use of, and might be accessed on their web site, WhatsApp helpline, or Hearth audio-based helpline. The evolv­ing database is up to date by a staff of volunteers in addition to by consumer suggestions.

It is very important observe that customers will nonetheless should make many calls to seek out assist. Nonetheless, IntroBot will help cut back the variety of calls by offering probably the most lately verified info.

Right here how you will discover assets utilizing IntroBot:

  • Entry IntroBot right here or by saving the quantity +12345178991. It’s accessible on each the cell and desktop variations of WhatsApp.
  • Kind “COVID” and the bot will reply with subsequent steps.
  • Subsequent, sort your requirement within the format of X in Y. For example, in case you are on the lookout for oxygen beds in Bengaluru, sort “oxygen beds in Bengaluru.”
  • The bot will ship you contact particulars of a attainable useful resource, together with the main points of when it was final verified. Now you can attain out to the useful resource straight.
  • If the contact was unresponsive or the requirement out of inventory, textual content “unresponsive” or “out of inventory” to the bot. On this case, it’s going to ship you the contact of one other useful resource.
  • If any of the contacts are ready that will help you, remember to textual content “useful” in order that the bot can replace the database.


Telegram has a number of public teams the place customers share verified COVID-19 assets throughout numerous cities. ICLU-YKA: Covid Response is one such group, the place volunteers share verified info concerning the supply of drugs, oxygen, ICUs, and extra, together with the date and time at which these leads had been verified. Customers can be part of the group and seek for required info.

In the meantime, a web site referred to as has arrange a function to alert customers through Telegram when a vaccination slot is accessible in a middle close to them. To make use of the service, go to their web site, enter the state and district, and select the Telegram notification possibility.

Customers will then be taken to a channel equivalent to their district, which they will be part of. The channel will ship alerts to the consumer every time slots can be found of their neighborhood, together with the variety of obtainable slots and the supply date.


Much like Telegram, a number of teams can be found on Fb to assist these in disaster. HumanKind World, for example, posts verified leads throughout India each day. Its 60,000 members can submit any necessities on the group as nicely.

Gurgaon Helpline, a personal group on Fb, additionally helps members to find hospital beds, docs, plasma, and different assets in Gurugram, close to Delhi (at the moment one of many worst affected cities in India). Their sister group – Gurgaon Meals Freak – connects house cooks with members on the lookout for home-cooked meals within the metropolis.

Moreover, Fb has a devoted COVID-19 info tab on each its cell app and desktop, offering official info and bulletins from the federal government. Moreover, in partnership with the Authorities of India, Fb will quickly roll out a vaccine finder instrument on its cell app in India.

Vital factors to recollect

Whether or not you’re looking for assistance on social media platforms or web sites, listed below are some important factors that you must be mindful:

  • Info shared by people could not all the time be correct. Ensure to double-check and confirm contacts you discover on numerous platforms.
  • As there’s a huge surge in demand, contacts discovered by numerous social media platforms are more likely to rapidly run out of assets. Don’t hand over.
  • When looking for assist, ensure that to say all of the essential particulars, together with the precise requirement you want. This will help expedite the method. For example, point out whether or not you’re looking for an ICU mattress with or with no ventilator. Not all hospitals have each.
  • The next particulars must also be included when posting for assist – affected person’s identify, age, location, blood oxygen or SPO2 Stage, CT scan severity ratio (if executed), identify, and variety of the individual involved.

Header picture by Tracy Le Blanc from Pexels

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